Dudley Building Society has grown its mortgage book by 8.4% over the most recent financial year, from £477m to £517m.
The society’s gross mortgage lending increased by almost £14m to over £124m.
This means that mortgage balances have climbed by 19% since 2023.
The building society also attained a 4.9 out of 5 overall satisfaction rating from savings and mortgage customers via the Smart Money People ‘Customer Insight Report’.
This research found 99.4% of members felt they were treated fairly during this period, and that the building society’s products met their needs.
Reflecting, Dudley Building Society distribution director Robert Oliver (pictured above), said intermediary relationships were core to this success and warranting more technology spend in this area.
“Our Mortgage Origination (MO) initiative will help us use technology to identify and screen application documents,” said Robert.
“This will streamline the application process, making it faster, easier, and more efficient for intermediaries and their customers.”
Robert added that the building society was now looking to launch new mortgage products in the coming year.
“We’re already well-known in the market for what we do, but we want to go further, particularly helping people who find it difficult to access finance through mainstream providers.”
