Dudley Building Society has expanded its mortgage origination platform to all brokers, following a phased launch earlier this year.
The platform was delivered in partnership with Ohpen, a cloud-based platform that forms part of the society’s wider digitisation programme.
This has been shaped by intermediary feedback since the initial stages of its phased launch.
Overall, the platform aims to reduce the need for paperwork and signatures with only the mortgage deed still requiring a signature.
Brokers will also benefit from real-time case updates and access to key documents directly through the system, reducing the need to manually chase for progress updates or decision in principle certificates.
The system also gives firms greater oversight of submitted business, allowing users to easily locate and manage cases through their own individual log-in.
Internally, several manual processes have now been removed or digitised, improving operational efficiency and allowing underwriters to focus more directly on supporting complex cases and decision-making.
“Much of the feedback we receive isn’t about adding more features, it’s around removing friction,” said Paul Purewal, head of intermediary relations at Dudley Building Society (pictured above).
“Time spent chasing updates, rekeying information or dealing with unnecessary administration quickly adds up.
“By opening up the platform, we are creating a process that gives brokers greater visibility and a more straightforward journey, while allowing us to become more agile as a lender behind the scenes.”
