Unachievable sales targets, ‘first in, last out’ mentalities, and ridiculing of attire have been a mainstay of my time in the industry.
Being made to feel fearful of losing your job is also something I could never get my head around.
However, I do think we, like the rest of society, are moving in the right direction. At Grand Union Finance, we take both mental and physical health very seriously.
We implement a 60% rule, meaning that if any of our staff believe they have reached over 60% of their capacity, we ensure they let us know and we make strides to ensure they are not overloaded, as this stress has — in my experience — the worst effect on someone’s mental health.
I talk weekly with my team about how they are feeling and if there is anything that me or my management team can do to support them more. We also place a huge amount of importance on rest and what we call active recovery, which might be something like attending a networking event, or reading a thought-provoking book. I have sent my team many books over the years that can help stimulate them mentally.
Mental health has had a light shone on it more recently, but there is still so much more we can do to ensure that our teams feel safe and motivated, which plays such a massive role in avoiding overwhelm and stress.