Metro Bank has undertaken a major transformation of its mortgage origination platform to streamline the process for both mortgage intermediaries and customers.
The changes also provide the infrastructure to launch a series of products in the shared ownership and limited company BTL sectors of the market.
The upgraded platform will significantly streamline the mortgage application process and deliver an enhanced user experience for mortgage intermediaries and their administration teams.
Mortgage intermediaries will now be able to request a day-one valuation in more cases rather than wait for the initial underwriting process to be completed, if this is something their customer requires, which can potentially lead to a quicker and smoother process.
Administrators will now also be able to manage the application post-submission, allowing them to keep a case moving quickly through the system to offer.
Charles Morley, director of mortgage distribution at Metro Bank, commented: “This significant system transformation will help us to support a wider breadth of mortgage customer.
“We have worked hard on delivering a more efficient process and are confident that these changes will make a real and positive difference for mortgage intermediaries and their teams, creating a smoother customer journey.”
