United Trust Bank (UTB) Mortgages has overhauled the way in which brokers engage with it for BTL cases.
These measures have been designed to help reduce administration, improve consistently and overall help cases progress more smoothly.
UTB has reduced mandatory submission requirements, meaning less paperwork and helping brokers package cases more quickly.
Simpler wording has been introduced to make it easier to identify the right product first time around, and improved systems and a more more proportionate approach to portfolio assessments have been designed to support quicker, more consistent lending decisions.
Additionally, clearer guidance around deposits, tenancy types and valuation requirements could help minimise unnecessary rework.
"Continuous improvement has become part of the way we do business at UTB. We never assume our processes can't be made better or that we've reached the finish line,” said Andrew Ferguson, commercial director of mortgages, BTL and bridging at UTB (pictured above, left).
"Investing in our people, technology and operations allows us to keep improving the experience for brokers, and these latest enhancements are another example of our commitment to being the specialist lender brokers can rely on for consistently high levels of service."
Gene Clohessy, director of underwriting (BTL and bridging) at UTB (pictured above, right), added: "Operational excellence isn't achieved through one major change. It's built by continually reviewing the customer journey, listening to broker feedback and making incremental improvements which together make a real difference.
"These latest enhancements are designed to reduce administration, improve consistency and help cases progress more efficiently from application through to completion.
“Every change has been made with one objective in mind — making it easier for brokers to do business with UTB.”
